Be Assertive

This is no time to be shy, or to be embarrassed to ask questions. You need to do your own investigating and do not be afraid to get clarification on something you are unsure of.

Priority mover showing his muscles while packing a moving truck
Priority mover lifting a mattress in the back of a moving truck

Ask The Right Questions

If you do not know what makes a good mover and what makes a ‘rogue’ mover then you will never know what to ask. Here is a list of questions for you to use when interviewing potential moving companies:

  1. Does your moving company have insurance and what are the policies like?
  2. Is your moving company appropriately licensed?
  3. What is your hourly rate?
  4. What is your minimum charge?
  5. Is there a separate charge for travel time from your warehouse to my home?
  6. What exactly does your rate include?
  7. Does your moving company have a worker’s compensation policy?
  8. Is there an upcharge for moves on the weekends or during different hours?
  9. What are your payment terms and options?
  10. Are there extra charges for hard-to-move or heavy items such as pianos?
  11. Is there an extra charge for stairs?
  12. Are your employee’s day laborers or temps? (Be wary of this because temps and day laborers are not covered under workman’s comp)
  13. What is your cancellation policy?
  14. What kind of training do your employees go through?
  15. Do you conduct free estimates?
  16. How do I get ahold of you on the day of the move?
  17. What else can I do to make my move easier?
  18. Does your moving company have reviews or testimonials on non-solicited sites?

This may seem like a long list, but believe me, in this industry it’s necessary. Movers are required by the Oregon Department of Transportation (ODOT) to adhere to certain standards. Moving companies must have a certificate of authority from ODOT to move household goods. Moving companies must prove that they:

  • Are insured and operate safe vehicles
  • Have a service that will not damage existing roads and highways
  • Submit their rates through ODOT for approval

If you come across a company that is hesitant to give you some of these answers, or they are unable to provide you with a certificate of authority, steer clear. You may be dealing with a rogue mover, and if they cannot be trusted to complete the requirements to be a legitimate mover, then they cannot be expected to care for you during your move.

We had an incredible experience with Priority Moving!
Michael helped with the planning and coordinating on the front end. I appreciated the thoughtful questions and transparency when it came to receiving a quote and ensuring they understood our needs.

We even had to reschedule our move due to a delay from the place we were moving into and Michael both reassured me that he’d take care of us and was able to get us rescheduled with EASE! Within 5 minutes of calling, I already had a rescheduling confirmation in my email. Very efficient!

When it came to moving day, the crew was efficient and friendly! Sam, Fernando, and Shawn powered through and handled everything with the utmost care.

We were moving out of a 3 story apartment with a windy stairwell and into a 2-story townhouse – that’s no easy feat!

At the end of our block of time, the total price was the exact amount that was quoted – no surprises!

I would recommend Priority Moving to ANYONE!

-Monique Dumaine

This was our first time hiring Priority Moving, and I am glad we did. It was the most positive moving experience I’ve ever had. They protected all our furniture really well and listened to every direction I gave on where to place items in the new house. Previous movers I’ve worked with just bulldoze past me and set things where they want, not stopping to listen at all.

We were moving between two 3-bedroom houses, each with 2 stories, and it took around 8 hours. It took longer than other moves I’ve had, but it’s clear they prioritize caring for your belongings and doing things right over going as fast as possible.

The only hiccups we had were not being able to fit the last few items on the truck (at least not safely), and we lost a plastic foot to our bed frame. I woud recommend them to anyone looking for careful movers. Someone looking for the fastest and cheapest should look somewhere else. But the 10% discount for paying with cash was a really nice benefit!

-Marie Funseth